Help Center

Muksun Games creates personalized video games designed to be one-of-a-kind gifts. You provide details, images, or stories, and we turn them into a fun, custom gaming experience

For a Themed game

• individuals and businesses: 3-7 days
  

Please be ready to provide both information and photos for your personalized game.

STEP 1 — General

1. Where will you play - What device will you play your game on: Android or Windows.

If you play on Android or Windows - you can download your game directly to your device via the link.

2. Name your game - Pick a title for your game (e.g., “Alex’s Adventure”).

3. Theme & Visual - the main theme of your game, how it's going to look like:

- Ready-to-use theme → Choose a professionally designed pre-made theme for a faster delivery + beautiful results. See examples of Ready-to-use themes here

If you choose any theme with Your Hometown, please provide your hometown/city name bellow.

-Build from scratch → Every single asset is built for you. You control every detail (NPCs, enemies, collectibles, etc.). It takes longer to product (~ 7 days) and it's more expensive because it requires more developing & artistic work.

STEP 2 — Hero / Heroes

Hero / Protagonist is a character you will control in the game. You can add up to 3 hero characters and switch / choose who you want to play for.

1. Enter Hero name - name your hero character.
2. Hero Image - Upload a photo of the hero. We avoid using ai, therefore we will use the photo you provide for your character. Make sure that the photo is:

- portrait style, good quality

- natural lighting, no filters, so sunglasses

STEP 3 — Side Characters: Companions and Statics

Side Characters = Friendly Non-Playable Characters
Those are characters your hero/heroes will interract with.

There are 2 types of Side characters:

• A companion - is a friend that follows your character everywhere and keeps your hero safe

• A Static character- will meet your hero along the way. They will not move, but can engage in a dialogue with you hero.

For each side character provide:

• Name
• Catch Phrase
• Photo (good quality, portrait style, natural lighting)

You can add multiple Side characters

STEP 4 — Enemies

Enemies (regular or the Final Boss)  = bad characters that will try to harm your hero, they must be defeated or avoided. If no custom enemies added, default enemies will be used.

Types:

• Regular Enemy → appears many times in the game. Regular enemies are weak and easy to destroy.
  

• Final Boss → the ultimate challenge, will appear in the end of your game, hard to defeat
  

For each custom enemy provide:

• Enemy Name
• Description
• Catch Phrase
• Image
  

FINAL SETTINGS

1. Collectibles (common & rare)  = items your hero can pick up.

Types:

• Common collectibles → common items in vide games (coins, stars, rings, cookies, etc.)
  

• Personal rare Collectible → your own custom / personal item your hero finds once per level. You will need to provide image and/or description for that item.

2. This Video game is for minors - check this field if this game is for minors/kids. We will adjust the content appropriately.

3. This is a gift - if you want to give this game to someone else, make sure to check this field. We will share this game with you and the gift recipient person. You will need to provide the recipient's email.

4. I own permissions for these images - You must confirm that you own the images you upload.

5. Accept Privacy Policy and Terms
Required to submit.

Absolutely! Personalized games make unforgettable gifts.

1. Check “This game is a gift” in the customization form
2. Add the recipient's email

Alternatively, you can contact us and let us know you'd like to give your game as a gift: we will share your game with a provided recipient. Please contact us

You can make minor adjustments while your game is in production (such as swapping images or adding/removing characters). Please note that these changes may extend the development timeline. To request an adjustment, please contact us directly.

Once your game is ready, you are entitled to one free round of minor revisions (e.g., fixing a typo or swapping an image). These revisions typically take up to 3 business days.

Please be aware that additional edits may incur a small customization fee.

Currently, our video games are single-player first. 

We’re exploring couch co-op variants; ask us about early access.

We will Yes— you can choose the option of 'fully customized' video game (check the current price in the Custom Game page.

We will make your idea a reality, creating every assets and detail from scratch 

You can easily install your Muksun video game directly on your Android device.

How to Install on Android

1. When your game is ready, we sent you an email notifying you. The email will contain a file with your video game.
2. Download the File: Tap the download link or the file attachment. The file will end in .apk.
3. Open the File: Once the download finishes, tap the notification in your status bar or find the file in your device's Files or Downloads folder.
4. Allow Permission: If you see a pop-up saying your phone is not allowed to install unknown apps, tap Settings on that pop-up and toggle on "Allow from this source."

5. Install: Go back and tap Install.

6. Play: Once installed, tap Open to start your game.

Contact us if you have any difficulties, we resolve all the issues for you

• email: support@muksungames.com
• WhatsApp
• Instagram

You can easily install your Muksun video game directly on your Windows PC.

How to Install on Windows

1. Receive the Game: When your game is ready, we will send you an email notification containing your video game file.
2. Download the File: Click the download link or attachment. The file will be a compressed archive ending in .zip.
3. Extract the Archive: Right-click the downloaded .zip file and select "Extract All..." to unpack the game files.
4. Move the Folder: Move the newly extracted folder to any convenient location on your computer (such as your Desktop or a "Games" folder).
5. Open and Play: Open the folder, locate the game file ending in .exe (it will have the game's icon), and double-click it to start your game.

Contact us if you have any difficulties, we resolve all the issues for you

• email: support@muksungames.com
• WhatsApp
• Instagram

Menu: press avatar / character icon 

Movement & direction control:

Yes.

To do so, while ordering your custom video game, please check 'this game is a gift' check box. Once you custom video game is ready, we will share access with both you and the recipient. Each logs into the app to play.

Once your game is ready, we will notify you and send you installation instructions.

for iOS (Temporarily suspended): Install Muksun Games App (beta) via Apple TestFlight

1. Install the Muksun Games app (see above).
2. Log in to your account (we send your password for your account in Muksun Games app via noreply@muksungames.com after you make a purchase. Please check your email)
3. Once logged in, go to My Library and install your game.
4. Play it from Downloaded

Order Cancellation 

You can cancel your order for free within 12 hours after ordering your game.

After that period, cancelling will require a fee:

• after 12 - 24h: 30% of the order
• after 24h: 50% of the order

Learn about Cancelling your order in our Terms of Service

Refunding Your order

Due to the nature of product (Your game is fully personalised), it cannot be refunded due to a change of mind.

However, due to a technical issues on our side, we will work with you to resolve the issues and refund you if needed.

Learn about Refunds in our Terms of Service