Shipping policy
Effective Date: [Insert Date]
At Muksun Games, all products are digital goods. We do not ship physical items. Your personalized game is produced and delivered electronically through the Muksun Games App.
1. Delivery Method
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Once your order is complete, your game will be available directly in the Muksun Games App.
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You will need to sign in with your account to view, install, and play your custom game.
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Games are distributed securely from our cloud servers and installed on your device through the app.
2. Delivery Timeline
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Most custom games are ready within 72 hours of purchase, depending on order complexity.
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Delivery times are estimates and may vary due to customization details or order volume.
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You will receive an email or in-app notification once your game is ready to install.
3. Access Requirements
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A valid Muksun Games account is required to access and install your game.
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The Muksun Games App must be downloaded to a compatible device (see technical requirements on our website).
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A stable internet connection is required to install and play cloud-delivered games.
4. Failed Delivery or Access Issues
If you are unable to access your game:
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Make sure you are signed in to the correct account you used at checkout.
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Confirm you have the latest version of the Muksun Games App installed.
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If issues continue, contact us at support@muksungames.com and we will assist you with installation or re-delivery.
5. No Physical Shipping
Muksun Games does not provide shipping for physical products. Any references to “shipping” in receipts or confirmations strictly mean digital distribution via the Muksun Games App.
6. Customer Responsibility
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Ensure your account details (email, login credentials) are accurate at checkout.
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Keep your login credentials secure — sharing access with others is prohibited.
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Install your game promptly once notified it is available.
7. Contact Information
For assistance with delivery or distribution:
Muksun Games
Email: support@muksungames.com
Website: muksungames.com